Command Tooling Repair Service

Our Repair and Service area is one of the essential components of our company's vision and philosophy.

​

Command Tooling repairs most makes and models in-house in Ramsey, Minnesota. Live tooling, regardless of the manufacturer, is professionally repaired within a short time frame (after repair approval). The quoted costs are transparently stated and documented. A Repair Order will be executed only after a customer has approved the repair plan and costs.

​

Recognizing that service is always a matter of trust, we have developed a system that is visible to customers and provides complete traceability.

​

Below outlines the steps taken to complete your repair service (to be filled out by Distribution):

• Contact a Command Customer Service Representative for a Return Material Authorization (RMA) number by email at support@commandtool.com or by phone at 800-328-2197.

• Your Command Distributor will submit a P.O. for Inspection Fee (fee is waived with repair approval or purchase of new tool).

• When your tool arrives at our facility, it undergoes a thorough inspection and disassembly of its internal and external components.

• We will submit a Repair Quote to you via your contact information.

• Once the Repair Quote is approved, we will begin the repair process.

• Parts ordered or taken from inventory.

• The tool will be cleaned, spare parts installed, and tool reassembled – rebuilt to factory specifications and guaranteed to perform like new.

• Your tool will be tested and measured for accuracy and will not leave our facility until it is 100% approved.

• The tool will be returned. Standard delivery rates apply depending on your shipping address.