Customer Service Representatives

TIM BOHLER

Applications Specialist

Direct Dial: 763-576-6322

Email: tbohler@commandtool.com

ANN NORMAN

Customer Service Specialist

Direct Dial: 763-576-6316

Email: anorman@commandtool.com

Radial Live Tool.jpg

MICHELLE WILSON

Customer Service Specialist

Direct Dial: 763-576-6335

Email: mwilson@commandtool.com

Live Tooling

Command Tooling Repair Service

Our Repair and Service area is one of the essential components of our company's vision and philosophy.

Command Tooling repairs most makes and models in-house in Ramsey, Minnesota. Live tooling, regardless of the manufacturer, is professionally repaired within a short time frame (after repair approval). The quoted costs are transparently stated and documented. A Repair Order will be executed only after a customer has approved the repair plan and costs.

Recognizing that service is always a matter of trust, we have developed a system that is visible to customers and provides complete traceability.

Below outlines the steps taken to complete your repair service:

  • Contact a Command Customer Service Representative for a Return Material Authorization (RMA) number by email at support@commandtool.com or by phone at 800-328-2197.

  • Your Command Distributor will submit a P.O. for Inspection Fee (fee is waived with repair approval or purchase of new tool).

  • When your tool arrives at our facility, it undergoes a thorough inspection and disassembly of its internal and external components.

  • We will submit a Repair Quote to you via your contact information.

  • Once the Repair Quote is approved, we will begin the repair process.

  • Parts ordered or taken from inventory.

  • The tool will be cleaned, spare parts installed, and tool reassembled – rebuilt to factory specifications and guaranteed to perform like new.

  • Your tool will be tested and measured for accuracy and will not leave our facility until it is 100% approved.

  • The tool will be returned. Standard delivery rates apply depending on your shipping address.

Return Material Authorization Form

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