URMA

Command Tooling Repair Service

Our Repair and Service area is one of the essential components of our company's vision and philosophy.

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All URMA tooling repairs will be sent to URMA. The quoted costs are transparently stated and documented. An order will be executed only after a customer has approved the repair plan and costs. (Be aware that service is always a matter of trust, we have created a system that is transparent for customers and guarantees clear traceability at all times.)

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Recognizing that service is always a matter of trust, we have developed a system that is visible to customers and provides complete traceability.

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Below outlines the steps taken to complete your URMA repair service:

• Contact a Command Customer Service Representative for a Return Material Authorization (RMA) number by email at support@commandtool.com or by phone at 800-328-2197.

• If accepted, send URMA part to be repaired to Command Tooling Systems.

• Customer sends in a P.O. number to Command Tooling Systems for URMA tooling evaluation (Inspection Fee to be included in P.O. submission).

• Command Tooling Systems will inspect and take pictures (where necessary). A Repair Quote will be submitted for approval.

• If your URMA tool IS NOT repairable, no Inspection Fee will be charged and you will be notified of the findings. 

• If your UMRA tool IS repairable, a Repair Quote will be sent to you via your contact information.

• Once the Repair Quote is approved by you, your tool will be sent to URMA.

• The tool will be cleaned, spare parts installed, and tool reassembled – rebuilt to factory specifications and guaranteed to perform like new.

• Your tool will be tested and measured for accuracy and will not leave our facility until it is 100% approved.

• The tool will be returned. Standard delivery rates apply depending on your shipping address.